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Before placing my order, I would like to confirm one detail.
When I am standing in front of the sofa and looking directly at it, is the chaise longue on the LEFT side?
Could you please confirm this, preferably with a real photo or a simple diagram?
When the bed is opened, is the sleeping surface completely flat, or is there a height difference between the sections?
How would you describe the seat firmness?
Soft, medium or firm?
Could you tell me the Martindale abrasion rating of the fabric?
Are all the back cushion covers removable and machine washable?
Is the seat foam density 28 kg/m³ for all seat cushions?
Will the sofa be delivered to my apartment door, or only to the building entrance?
Does the "delivery to the room of choice" include carrying both packages into the apartment?
If the sofa arrives damaged or with manufacturing defects, what is the procedure?
Do you replace the damaged part or the entire sofa?
Thank you for your detailed questions regarding the NASSJO sofa bed.
We are happy to clarify the information available for this model:
Chaise longue: When standing in front of the sofa and looking directly at it, the chaise longue is on the right-hand side, as indicated in the product name.
Sleeping surface: When opened, the sofa converts into a sleeping area. The sleeping surface is designed to provide a comfortable area for sleeping.
Seat firmness: The seat has a medium firmness, providing a balance between comfort and support.
Martindale rating: The abrasion resistance rating of the fabric is not specified in the product information available to us.
Back cushion covers: The product information does not confirm that all back cushion covers are removable and machine washable, so we would not recommend assuming this without further confirmation.
Seat foam density: The product specifications indicate a foam density of 28 kg/m³ for the seat cushions.
Standard delivery: Standard delivery is made to the building entrance/curbside, rather than directly to the apartment door.
Delivery to room of choice: If you select the paid delivery to room of choice service during checkout, the delivery team will carry the packages into the selected room in your apartment.
Damage or manufacturing defects: If the sofa arrives damaged or develops a manufacturing defect, please report the issue through your customer account and provide photographs and the relevant information. Our team will then assess the case and determine the appropriate solution. Depending on the issue, this may involve a replacement part or, where necessary, replacement of the product.
Regarding the chaise longue, please note that the right-hand configuration is the one shown for this model.
We hope this information helps you make your decision. Please feel free to contact us if you have any further questions.
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