In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, shipment will usually take up to 14 working days after booking the payment, and delivery should not take longer than 7-10 working days. Due to the distance, delivery times in the autonomous regions of Madeira and Azores will be longer and should be consulted with the customer service team.

Some of our products have to be sourced from our European warehouses, in such cases please allow up to 4 additional days for dispatch.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

Shipping is free (curbside for large items; home for small) to any place in Portugal mainland, excluding islands. For those areas, there may be an additional delivery charge. Please contact customer service for more information.

Your furniture will be delivered free of charge to the curb or as close to your door as the lorry can get, but will not be carried into your home.

The customer has the possibility to contract the home delivery service; the cost of this service is determined by our local partner. If you want to take advantage of this additional service, it is important that you choose this delivery option during the purchase process or notify our customer service team in advance, so that we can have enough time to inform the carrier. If you decide to assemble the furniture yourself, detailed instructions will be provided. Assembly service cannot be added to orders with delivery in the autonomous regions of Madeira and Azores.

Small items will be delivered by an express parcel service (e.g. DHL). This type of delivery will be made as soon as possible, and without prior contact. Larger items will be delivered by a cooperating carrier of the sector. If you notice any damage or defects in the items during assembly, please contact our customer service immediately.

Some services may be unavailable due to COVID-19 restrictions. For details contact our Customer Service Team.

The expedition is free to any address in Portugal mainland, the autonomous regions of Madeira and Azores. For these zones, there may be an additional delivery charge. For more information, please contact the Customer Service Team.

Your furniture will be delivered to the curb or as close to your door as the lorry can get, but will not be carried into your home. If you would like your furniture to be delivered into your home or garden, the customer has the possibility to contract the service of home delivery during the purchase process; the cost of this service is determined by the carrier/partner. Please select this option in the purchase process or contact customer service about the need for the additional service at (+351) 22 145 07 45 or by email [email protected] so that we can have enough time to update the order. The assembly service cannot be added to orders with delivery in the autonomous regions of Madeira and Azores.

This option is available with the service "House delivery" option. Please select this service in the purchase process or contact customer service and add a comment about package removal in the last step of the purchase. You can also reach us directly at (+351) 22 145 07 45 or by email [email protected]. This option cannot be added after the product has already been dispatched. Disassembly and disposal of old furniture are not included. This service may be unavailable due to COVID restrictions.

Beliani does not have the assembly service included in the offers, it needs to be added at the time of purchase. The prices of home delivery and assembly services are subject to consultation with our local logistics partner and may vary according to the location, accessibility of the location, and chosen products. The product is delivered into the room of your choice (must be accessible via a standard staircase). The purchased product is assembled on-site (excluding whirlpools, bathroom cabinets, electrical installations and filling the waterbed). The installation of storage items and lamps on walls and ceilings is not included. Since this additional service has to be planned with external partners, the delivery time can be extended by up to 2 weeks. The customer is obliged to help to carry the products inside if their weight exceeds 60 kg. Note that this service may not be available in some parts of the country. Beliani takes no responsibility for any damage caused by the transport service provider. The assembly service cannot be added to orders with delivery to the autonomous regions of Madeira and Azores.

At the customer's request, the cardboard box can be disposed of by the transporter during assembly. If the buyer wishes to return the furniture, all products must be disassembled, provided in the original box and made ready for pickup on the curb. The service is unavailable for subsequent deliveries for products that were not in stock at the time of the first delivery or for warranty claims. Services rendered cannot be reimbursed.

Yes, we do. The product will have priority shipping, with a dispatch from our warehouse within a maximum period of 2-5 working days. The possibility of exceptional circumstances, which may result in the impossibility of shipping the product as quickly as desired, should also be considered. If it is not possible to ship the product within the deadline, we will assume the charge and will proceed with the refund of the amount paid to purchase the service: Envio Expresso. Please take into consideration that this additional service only concerns the shipping of the products; it has no impact on the delivery process within the Portuguese partner and his schedule. The express shipping service cannot be added to orders with delivery to the autonomous regions of Madeira and Azores.

As we have outsourced the delivery of our furniture to an external company, it is unfortunately not possible for customers to collect their own furniture order.

Our shop is currently present in 17 countries. We're able to offer our furniture in the UK, Switzerland, Germany, France, Spain and many others. If you would like to have your products delivered to a specific country please make a purchase on that local website.

To see all the countries we deliver to, please go to: Our Countries.

When placing an order you are able to select a later dispatch time. It means that you will not get your product before the specified date. Our carrier will call you before the delivery to schedule the appointment, however we are not able to book a specific date and time window.

Depending on availability your order may be split into several shipments. Depending on the products' weights and dimensions, individual items may also be delivered by separate shipping companies.

Please see the "Dispatch Information" email to check if all the items have been sent at the same time. If all items have been dispatched, you can check the tracking details - the tracking number can be found in the "Dispatch Information" email.

There are 4 options for you to shop: Beliani page, email, phone or, Facebook chat.

To buy online, go to https://www.beliani.pt/en

Add all your selected products to the basket. If you'd like to see the selected products, click on the basket option visible in the pop-up or in the upper right corner of the page. To finalize your purchase, go to the checkout.

Sign in, with the following options:

• to an existing account
• Sign in with a Google account
• Sign in with a Facebook account
• Sign in with a PayPal account

If you are a new user, you can create an account or buy as a Guest.

You will then be asked to provide your billing and shipping address. We will also need to get your phone number so our Customer Service or carriers can contact you if needed.

In the next step, you need to specify the payment (to learn more about available options, click here: https://www.beliani.pt/content/payment/ methods and services (to learn more about available options, click here: https://www.beliani.pt/content/delivery/)

Please confirm that you agree to our Terms & Condtions and specify if you would like to receive our special offers to your inbox. You can then place your order.

Another option is to place your order by phone at (+351) 22 145 07 45. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

You can also write to us at [email protected]. Please list the products you would like to purchase, your billing and shipping address (please include your phone number so our Customer Service or carriers can contact you if needed.)

It's also possible to place an order at https://www.facebook.com/belianiportugal. Use the messenger to send us your order details. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

You can find all the information about previous and ongoing orders in My Orders section.

There, you can find all the information about your orders and the invoices after clicking "Show more" for the status "Order sent". You can find the invoice to download next to your Billing and shipping address.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched within 7 working days, delivery should not take longer than 3-5 working days.

Some of our products have to be sources from our European warehouses, in such cases the dispatch should take 4 more days.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

If you wish to change your order before it is shipped, please go here: https://www.beliani.pt/person_orders/ and click "Show more" by the corresponding order number. There, click "Change the address" button and make changes. You should receive a notification e-mail confirming the change.

However, once an item has been shipped, we are not able to process the change. You need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we can confirm the pickup refusal in the tracking information.

If you wish to cancel your order before it ships, please contact our customer service team directly:by phone (+351) 22 145 07 45 or by email [email protected]. However, once an item has been shipped, we are not able to process the cancellation. You need to reject the package when the carrier attempts the delivery. Your refund will be issued the moment we are able to confirm the pickup refusal in the tracking information.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

You can also find all the information about previous and ongoing orders in your customer interface: https://www.beliani.pt/person_orders/

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that this information is only an estimate. We will start processing your order only after payment has been received and processed. The final delivery date can therefore change.

If the product is available in our main warehouse, it's usually dispatched within 7 working days, delivery should not take longer than 3-5 working days.

Some of our products have to be sources from our European warehouses, in such cases the dispatch should take 4 more days.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status on your own.

You can update your e-mail address, delivery information and password here: https://www.beliani.pt/cabinet or by contacting our Customer service team at: (+351) 22 145 07 45 or E-Mail [email protected]

To learn more about our privacy policy, please go to: Privacy Policy

You can find our full terms and conditions here: Terms and Conditions

If you want to delete your customer account, please submit your request by reaching out to [email protected]. Your personal data will be removed from our system within up to 30 days.

Please note that we can delete your account only if:

• All orders are closed,
• There is no delivery in process,
• You do not have any open amounts due.

What if I have any orders still being processed?

To close the account all orders must be closed, there may be no shipment in process, or open amounts due. To solve any of those issues, please contact Customer Service.

What if I want to change my personal data for the account?

There is no need to remove the account if you wish to change any of the personal data in your account. Billing and shipping address may be changed in My Details section, available for logged-in users.

You can choose from several most popular and safest payment options in the market, such as:

• Payment in advance (online banking or at your bank)
• Credit/Debit card
• BitPay
• PayPal
• Klarna
• Amazon Pay
• Apple Pay
• MB Way
• Payment by "Multibanco" reference

To learn more about our payment options, please go to: Payments

We're currently working on implementing this service into our offer, however it's not yet available.

Add your product(s) to the cart. After you've added your desired product/s to the basket, go to checkout and enter the voucher code at the third step of the checkout process. Click "Use voucher" and the promotion will be applied automatically within seconds.

If you're shown the following message at the checkout:

"Option not available.

Unfortunately this option is not available. Please choose a different payment method."

It means that you didn't pass Klarna's soft check. This is a standard procedure done by an algorithm that scores you within seconds and determines whether you are eligible to pay with Klarna at this time or not.

If you require further assistance, please contact Klarna’s Customer Service via Live Chat by logging into the Klarna app/account or call Klarna on 308 804 633 between Mon-Sat from 9AM to 6PM.

Check how to increase your chance of being accepted for payment with Klarna here.

Please contact our customer service team directly: (+351) 22 145 07 45 or [email protected]. Our team will make the required changes to your order for you. To speed up the process, please have your order number ready.

Unfortunately, this option is not available at Beliani Portugal website.

To learn more about this payment option go to: Klarna Instalments

If your payment does not go through, please make sure that:

• There is no technical issue with the payment provider you're trying to use
• You have sufficient funds to make the purchase
• Your personal details (name, billing address, country) match the details on your card
• You've entered the correct CVC code
• Your card has not expired
• You're not using an anonymous proxy to access the Internet.

If the payment can not be made, you should contact your bank or payment provider for more information about why your payment was rejected.

You can subscribe to our newsletter to receive the latest offers, discounts and inspiration by scrolling down to the middle of our main page, filling out your email address and clicking "Subscribe". You will have to confirm your subscription by clicking "Confirm" in the email received from us.

Unfortunatelly, we're not able change any elements of the design of our products. However, majority of our products is available in multiple colours and/or fabric versions.

Our standard warranty period is 36 months.

When placing the order, we give you the possibility to get an extended warranty of 24 additional months. This service protects you favourably from unpredictable repair costs. In the case that during the warranty a material or fabrication defect occurs, we repair or replace your product for free.

The warranty does not apply to a standard wear and tear and any damage caused by the incorrect usage of the product.

In order to offer our customers the most competitive prices, we've decided to keep our business strictly online. It allows us to avoid the cost of maintaining expensive showrooms and offer out products at such attractive prices.

Select the product you like and add it to the card. 5-year warranty period can be selected in the second step of the purchase process. This service protects you favourably from unpredictable repair costs. In the case that during the warranty a material or fabrication defect occurs, we repair or replace your product for free.

The warranty does not apply to standard wear and tear and any damage caused by the incorrect usage of the product.

Our standard warranty period is 36 months.

If you want to make sure that your product is currently available in stock, please check the "Expected delivery" section placed on each product page. When you place the order, you will also get a dispatch confirmation in the "Payment confirmation" email.

We strive to offer the best quality of our products. However, our furniture is recommended only for private use and might not be suitable for commercial use.

In case of return of the items, the return to the seller's warehouse will be paid by Beliani if the request is made within a period of up to 14 days, from the moment the customer receives the product. When the return is requested after the first 14 days, the return to the seller's warehouse will be covered by the Customer. In the case of orders delivered to the autonomous regions of Madeira and Azores, the return to the seller's warehouse will be borne by the Customer. The seller will collect the goods within a maximum of 14 days after the goods are prepared in the original packaging for shipping; unless the buyer arranges the return on their own. Please contact the customer support team for more details. Please note that returning of bathtubs is completely excluded.

You can return items up to 365 days, with some exceptions applied.

Up to 14 days from the delivery date, you can return ordered items for free (with exceptions listed next). We will offer a free return and issue a full refund in the same method as your original payment. The exception for free return up to 14 days includes orders with original packaging missing, and orders of bathtubs, whirlpools, hot tubs, as well as custom-made products and orders with delivery to the autonomous regions of Madeira and Azores. In these cases, a customer bears transportation costs.

After 14 days, a customer needs to cover the return cost. Your refund will be issued in the form of a voucher to be used at beliani.pt within 365 days. After 14 days, returns of bathtubs, whirlpools, hot tubs, custom-made products and installed or used products will not be accepted. Please note that returned items must be securely repacked in the original packaging.

Please contact our customer support:(+351) 22 145 07 45 or [email protected].

To speed up the process, please have your order number ready.

Please provide the article numbers (printed on each carton) of the boxes you have received. If possible, please provide pictures of the received items and the boxes these came in. Please also keep the original boxes until the case is solved.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Please contact our customer support:(+351) 22 145 07 45 or [email protected].

To speed up the process, we will ask you for your order number, so please have it ready.

Please provide the signed Proof of Delivery (POD) (with the "damaged" note in it), article numbers (printed on each carton) of the boxes you have received. You also need to provide pictures of the received items and the boxes these came in. Please also keep the original boxes until the case is solved.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Please contact our customer support:(+351) 22 145 07 45 or [email protected].

To speed up the process, please have your order number ready.

If you have received all boxes, but a piece of the product is missing, please use the product manual (if available) to describe the element that is missing.

Please provide the article numbers (printed on each carton) of the boxes you have received. It is best if you provide pictures of the received boxes and the elements you do have.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Please note that depending on the availability, your order may be split into several shipments. Please check the "Dispatch Information" email to make sure that all items have been sent.

If all items have been dispatched, you can check the tracking details - tracking number can be found in the "Dispatch Information" email.

If you need more support, please contact our customer support: (+351) 22 145 07 45 or E-Mail [email protected].

To speed up the process, please have your order number ready.

More details:

If you have received all boxes, but a piece of the product is missing, please use the product manual (if available) to describe the element that is missing.

If you are missing a full box, please provide the article numbers (printed on each carton) of the boxes you have received. It is best if you provide pictures of the received boxes.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Our goal is to make this service as easy and uncomplicated as can be. To make sure that it goes smoothly, please follow these few simple steps:

Please contact our customer support: (+351) 22 145 07 45 or [email protected], make sure you are able to provide your order number.

It'll be extremely helpful if you provide the reason for your return, so we can improve our offer for our customers.

More details:

• wrong item
• damaged item
• incomplete item
• incomplete order

From the moment you have received the confirmation from our Customer Service Agent about the refund approval, it should not take longer than 3-7 days.